Once you have seen your dentist and agreed to accept your treatment plan, when you book any appointment
of 60 mins or more, we request you leave a £100 deposit per hour of time booked.
This is a non refundable if you choose not to attend the appointment.
Deposits are honored using our normal cancellation procedure.
When you book your hygienist appointment we will need to take full payment for the appointment.
Full Payment is needed in order for her precious time to be scheduled most efficiently. This will help you to actually get the appointment time you require easier.
We are no longer able to accept cheques.
This is due to our bank stopping processing them.
Appointments cancelled less than 2 working days (48 hours) beforehand, will attract a charge, and deposits will be retained by the practice, regardless of the reason for cancellation.
From April 1st, all hygiene appointments made will be paid for in advance, at the point of booking,with a credit card, debit card or in cash.
This is due to a recent high number of short-notice cancellations and failed appointments.These are very costly and destructive to our Practice.
However, we have decided to keep our prices at our current level, as it seems unfair to penalize our patients who are good attenders, by raising our prices to cover the cost of these failed appointments.
We respectfully request your understanding and co-operation in this matter.
Please note that if a minimum of 48 hours cancellation notice is given, the payment will be allocated to your next booking or refunded in full.